Terms and conditions of use

Our terms and conditions of use


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Terms and conditions of use

PRIVACY POLICY

Privacy & Cookies:

At London Tea Exchange we understand your information is important and value the trust that you place in us by using this website and our services. We do not sell customer information in any circumstance and would only transfer such information to an outside party should such a transfer be mandated by law or necessary to assist with fraud prevention.

Information Collection:

Your personal information will be collected when you sign up or register with us online.  This information is stored on our Secure Server (SSL) and is used to process your orders, and to help protect you against fraud. The Secure Server (SSL) encrypts all of your personal information, to ensure that the information you provide us with is protected against unauthorised access. Please be aware that the transmission of information via the internet is not always secure. So, whilst we will endeavour to protect your personal data to the best of out ability, we cannot absolute guarantee the security of your data transmitted to our web site. Therefore, any transmission is at your own risk.

Once we have received your information we will use strict procedures and security features to prevent unauthorised access. The information that we collect is utilised solely for orders and deliveries. Use of the information we collect about you is used to process orders, keep you updated on the status of our service and products and to automate certain functions on our web site. 

Cookies:

What is a cookie?

A cookie is a small text file stored by your web browser on your computer or mobile device. A proportion of these cookies are sent back to the London Tea Exchange so we can recognise you and remember your customer preferences. They also allow us to enhance the function of our website and thereby improves your experience at www.londonteaexchange.com. The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area. By submitting your personal data you agree to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.                                                                                                                                    

Types of cookies

Session Cookies:

When you are browsing the London Tea Exchange website, it will store some information about your activity for the duration of your visit. However, as soon as you exit your browser this ‘session cookie’ will be deleted. Without a session cookie in place, each item you add to your shopping basket would be lost by the time you reach the checkout.

Persistent Cookies:

This form of cookie information about your activity for a set period of time, unless you deleted your cookies within this period. As a consequence of ‘persistent cookies’, when you make a return visit to our web site- the page will adapt in accordance to your previous activity. For instance, it will remember if you have already logged in or whether old items might have remained in your basket.

How to Disable and Delete Cookies:

In order to inhibit cookies being placed on your computer, alter your browser settings to either reject all cookies; to only enable ‘trusted sites’, or, only accept cookies from the London Tea Exchange website. Instructions for disallowing cookies can usually be found in the browser's 'Help' menu. Please note that some parts of our website will not operate correctly or efficiently if you disable cookies.

Your rights:

Our website may occasionally contain links to and from our advertisers', partners' and affiliates' web sites. If you follow a link to their web sites, it should be acknowledged that these web sites have their own privacy policy and that London Tea Exchange does not accept any responsibility or liability for these policies and will be subject to separate terms and conditions. Please remember to check these policies before you submit any personal data to these web sites.

Updating your Information:

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update your personal information you provided us with in the 'My Account' area of the website. 

TERMS AND CONDITIONS OF USE:

Conditions of Website Use:

These terms and conditions (together with all documents referred to in these terms) (collectively referred to as the "Agreement") tell you the terms and conditions on which you may make use of our web site. 

Information about Us:

London Tea Exchange web site is operated by London Tea Exchange Limited (referred to in this Agreement as "London Tea Exchange", "we", "us" or "our"). London Tea Exchange is registered in England and Wales under company number 8494048 and our VAT number is 190436018 and has its flagship store at 10 Market Street, London E1 6DT.

Accessing London Tea Exchange Website:

Access to our web site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without any notice. The supply of all goods, services and information via our web site is subject to our Terms and Conditions. You are responsible for making all arrangements necessary for access to our web site. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

London Tea Exchange reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. In the instance that we do cancel an order, it will be of no charge to you.

Restrictions On Use:

All copyright, database rights and other intellectual property rights, in our web site and all material published on it are owned by, or are licensed to, London Tea Exchange. All such rights are expressly reserved. You agree that you will access London Tea Exchange web site only for your own private use and not for any commercial or public use. You agree that you may not copy, reproduce, republish, download, post, adapt, create a derivative work from, distribute, store in any medium (including framing our web site within any other web site), broadcast, transmit, re-transmit, modify or communicate to the public all or any part of the web site without our prior written permission.

Changes to the web site

We will frequently update our web site and therefore the content may be altered at any time. If necessary, we reserve the right to suspend the web site or to close it indefinitely.

Linking to our web site

You are permitted to link to our home page, provided you do so in a way that is fair, legal and which does not adversely affect our reputation or take advantage of it or suggest any form of association, approval or endorsement on our part where none exists. Our website must not be framed on any other web site, nor should you establish a link to any part of our web site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our web site other than that as permitted by this Agreement, or wish to contact us about any material on the web site, please address your request to info@londonteaexchange.co.uk. Our web site may from time to time contain links to various web sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those web sites and resources and accept no responsibility for them or for any loss or damage that may suffered in connection with your use of them.

Our Liability

Nothing in this Agreement shall exclude our liability for: (a) death or personal injury arising through negligence, (b) fraudulent misrepresentation; or (c) breach of implied terms relating to title and quiet enjoyment under Section 12 of the Sale of Goods Act 1979 and Section 2 of the Sale and Supply of Goods Act 1982. Commentary and other materials posted on our web site are only general remarks or comments and are not intended to be relied upon by you. Other than as stated otherwise in this Agreement, we exclude all liability and responsibility arising from any reliance placed by you on the content of the web site or anyone who may be informed of any of its contents. Whilst we have taken every care in the preparation of the content of our web site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be completely up to date and free of mistakes. Other than as stated otherwise in this Agreement, London Tea Exchange disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on our web site and will accept no liability for any loss or damage arising out of problems with access. We do not warrant or represent that material downloaded and/or accessed via or from our web site will be free of viruses or other similar contaminants and you should operate the most up-to-date virus protection software at all times. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our web site.

Jurisdiction and applicable law

The English Courts will have exclusive jurisdiction over any claim arising from or related to this web site. English Law will apply to these terms and conditions.

Trade Marks

"London Tea Exchange” and  are UK registered trademarks of London Tea Exchange. No permission is given for their use by any person and such use may constitute an infringement of our rights.

Your concerns

If you have any concerns or queries about material which appears on our web site please that you would like to discuss with us, please contact info@londonteaexchange.co.uk.

Trading Terms & Conditions

The sale and supply of all products via the London Tea Exchange web site ("Products") is governed by the following terms and conditions ("Trading Terms and Conditions"):

2. Terms of Use

If you submit orders for items on this website this will be considered an indication that you agree to be legally bound by all of the Terms and Conditions. If you do not agree to any Terms and Conditions, you should not place any orders for products.

3. Changes to these Terms and Conditions

We may from time to time make changes to these Terms and Conditions. Any changes will be posted on our web site and notified to you by means of a notice and links to the revised Terms and Conditions on our homepage. It is important to review these Terms and Conditions regularly in order to ensure that you are aware of any changes made by us. If you place orders for products subsequent to changes being posted and you are notified in this way, this will indicate that you agree to be legally bound by the Terms and Conditions as updated and/or amended. In the instance that you refuse to agree to any of the revised Terms and Conditions, you should not place further orders on our web site.

4. Accuracy of Information

In using our online service, you confirm to us that the details you have provided whilst using the web site are correct, and the credit/debit card you are using is your own. If your details are subject to change, it is your obligation to inform us via the web site or by contacting us via the addresses displayed in the ‘Contact Us’ section of the web site.

How the Contract is formed

All orders are subject to our approval. After your order is submitted, we will acknowledge receipt of your order by sending you an order acknowledgement email. Please note, this acknowledgement email does not constitute our acceptance of your order. Your order will only be confirmed by us when we send you a shipping confirmation email when we have dispatched your order. London Tea Exchange will aim to keep copies of all contracts for orders placed for products by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the volume of orders that it receives daily. We strongly advise that you should read our Delivery Terms and Conditions in relation to all purchases and keep them in a safe place as a record of each transaction. All contracts with London Tea Exchange are concluded in English.

Prices and Payment

The prices for any products ordered will be as quoted on our web site from time to time, (except in the case of any palpable errors). All of our prices are inclusive of VAT and the cost of delivery will be separately itemised at the checkout based on the address details and specific delivery preferences you have provided.

Delivery

See Delivery Information here (link to delivery page)

Ownership and Risk

London Tea Exchange retain ownership of all products ordered until they have been delivered to you. Upon delivery, ownership of and risk in all products shall pass to you.

Our Refund Policy

LONDON TEA EXCHANGE/ REFUND POLICY:

If you make an order and change your mind or decide to cancel please inform us straight away via email or by calling us. We try and dispatch all orders the following day after receiving payment. If you cancel an order after it has been dispatched then you will be asked to return the item for a refund. Also you the buyer are responsible for any return cost so it is very important you contact us straight away. However, certain purchases cannot be cancelled or refunded, these include:

(a) Products that have been clearly personalised.

(b) Products that are perishable or have been opened, including all teas, infusions and food products.

(c) Any glass products.

(d) Any products that have been purchased at a discounted sale price.

*Please note that Saturdays, Sundays and public holidays are not included in working days.

Products must be returned at your own expense. Please ensure that the product is returned in the same condition they were purchased in. Due to safety and hygiene reasons, we reserve the right to refuse the return of products opened, damaged or missing any tags or documents. All cancellations will be refunded within 30 days from the date of notification. If you would like to cancel your order, you must immediately notify us in writing at info@londonteaexchange.co.uk

For all returns, we require a valid receipt (in-store) or an invoice (online). Without this proof of payment, we cannot process any returns.

RETURNS OF DAMAGED GOODS:

London Tea Exchange will do their utmost to provide high quality goods. However, on occasion, items may need to be returned. Upon receipt of damaged or faulty products, please notify us immediately via email along with a brief description. On return, the item will be examined and decided whether it is eligible for a replacement. Returns and refunds are governed by the following clauses:

1.1 For goods received which do not match those that you ordered, you should inform us within 2 working days. You will be given the option to have the goods replaced with those ordered, (if available), or to be refunded through the payment method used by you when the goods were purchased.  Replacements will be issued upon our receipt of the returned goods. Goods must be returned in their original condition with all packaging and documentation. The original packaging does not need to be unopened. Refunds will be issued no later than 30 calendar days after receipt of the returned goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

1.2 For any products damaged in transit and the damage is apparent on delivery, you should specify on the delivery note that the goods have been damaged. To return the damaged goods, please contact us within 24 hours. London Tea Exchange takes responsibility for paying shipment costs.  You will be given the option to have the goods replaced or to be refunded through the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. Refunds will be issued no later than 30 calendar days after receipt of the returned goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

 We request that if it is clear that goods substantially damaged on delivery then customers should refuse the goods and sign the courier manifest as damaged on delivery, ‘item refused’. In the instance the goods appear superficially damaged (i.e. the packaging looks damaged), please accept the goods and sign the courier manifest as ‘damaged on delivery’.

 Please be aware that we may request photographs of the item(s) in question so we can assess the fault/damage and proceed to investigate the matter with the courier and packing service.

Discounts and Promotions

All London Tea Exchange discounts and promotions are subject to standard and any individual terms as outlined. London Tea Exchange reserves the right to withdraw any given discount or promotional activity at any time, without prior notice. Discounts and promotions are only applicable to online purchases at londonteaexchange.co.uk unless otherwise stated. Discounts and promotions cannot be combined unless otherwise stated. All orders received by London Tea Exchange using discount codes or during promotional activities are all subject to the standard order Terms and Conditions without exception. All discounts and promotions are for personal use of London Tea Exchange customers only and must not be used for commercial or 3rd party promotional purposes.

Handmade Product Disclaimer

Please note that not all products are made in a homogenous manner, particularly the Japanese cast iron teapots which are meticulously handmade by experienced craftsmen one piece at a time. Due to this process, there may be a slight minor variations from one item to the next. Such variations are inherent in the manufacturing of handmade products and make your purchase special and unique. By purchasing these products, you accept this condition of sale. This does not affect your statutory rights.

Tea Tasting

All customers will receive an e-ticket after payment for each Tea Tasting Class is successfully submitted. Please present this e-ticket on arrival, either in printed form or on-screen. In exceptional circumstances, we can accept the valid receipt of payment (invoice) specifying the purchase of the Tea Tasting Class as your ticket. The acceptance of this proof of payment is at the manager's discretion.

Please note that London Tea Exchange reserves the right to cancel any Tea Tasting Class up to five days in advance of it taking place. Whilst this is unlikely, in the case of cancellation, customers will be provided with a full refund.

We do not usually accept refunds for Tea Tasting Classes, but if you need to change the date of your booking, please get in contact with us within 2 days of your booking purchase via: info@londonteaexchange.co.uk or 02079989095. Any alterations to the original booking will be at the manager's discretion.

The choice of teas and products exhibited and for tasting are selected by London Tea Exchange. If you have any specific requests, we will do our best to accommodate them, but offer no guarantee. Please submit any reasonable requests up to a week in advance of the Tea Tasting Class date, via info@londonteaexchange.co.uk.

A small proportion of the teas and cakes being served may contain nuts. If you have any allergies or dietary preferences, please let us know as soon as possible so we can make any necessary amendments. Please note, that any adjustments will be at the manager's discretion. 

For any further questions regarding these terms and conditions, please email us at: info@londonteaexchange.co.uk.


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