Delivery


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Delivery

DELIVERY INFORMATION

London Tea Exchange aims to despatch all your orders and deliveries as promptly as possible. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order.

Delivery times and estimates are subject to receipt of an order before the daily cut-off point.

However, due to unexpected conditions deliveries can be subject to delays. In the event of such unforeseen circumstances, customers will be duly notified via email. On rare occasions, deliveries can take up to 15 working days.

In the event that any item is unavailable, London Tea Exchange reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The gift boxes photographed contain only the items listed. All items displayed are subject to availability.

MAINLAND UK DELIVERY

DELIVERY OPTIONS
DELIVERY COST

Express Delivery (3-4 Working Days)

(Royal Mail)

0-2kg: £4.25

2-5kg: £16.00

Next Day Delivery (Weekdays Only)

(Royal Mail)

0-1kg: £7.00

1-2kg: £10.00

2-5kg: £20.00

Saturdays, Sundays and Bank Holidays are not defined as working days.

Orders made after 1pm Monday to Thursday will be dispatched on the same day or the following morning once payment has been received. All orders made after 3pm on Friday will be dispatched same day or Monday morning.

For larger orders (ie: that exceed 2kg), please contact us via info@londonteaexchange.co.uk, as we may be able to offer discounts on certain items.

*Please take into account that import duties, taxes and other charges are not included in the item price or shipping price.

GIFT DELIVERIES:

If you would like to send a gift delivery please make sure to clearly state recipient’s full name and address as all deliveries require a signature.

INTERNATIONAL DELIVERY

All International Deliveries are tracked and signed.

DELIVERY OPTIONS
DELIVERY COST

Europe

(3-5 Working Days)

0-1kg: £15.00

1-2kg: £19.00

2kg plus: £50.00

World Zone 1:

North America, South America, Africa, The Middle East, the Far East and South East Asia

(5-10 Working Days)

0-1kg: £19.00

1-2kg: £25.00

2kg plus: £60.00

World Zone 2:

Australia, New Zealand, Indonesia, Republic of Singapore, Pacific Islands

(5-10 Working Days)

0-1kg: £20.00

1-2kg: £27.00

2kg plus: £70.00



DELIVERY RESTRICTIONS:

We offer international delivery on most of our online items. However, restrictions on certain products may apply dependent upon the country of export and trade sanctions. It is the responsibility of the customer to check any restrictions and exclusions before ordering, and they will be prompted to agree to these conditions prior to placing an order.

Unfortunately, due to trade sanctions and restrictions, we currently cannot accept any orders for delivery to the following countries :

  • Argentina
  • Afghanistan
  • Azerbaijan
  • Armenia
  • Belarus
  • Burma
  • Central African Republic
  • Chad
  • Democratic Republic of the Congo
  • Eritrea
  • Republic of Guinea
  • Guinea-Bissau
  • Iraq
  • Iran
  • Kenya
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • South Sudan
  • Sudan
  • Republic of Suriname
  • Syria
  • Thailand
  • Ukraine
  • Zimbabwe

 *This list of restrictions is subject to change. If you have any further questions, please do not hesitate to contact us via email at: info@londonteaexchange.co.uk 

CUSTOMS:

For products to be exported, our carriage charge covers packaging and delivery only. In the event that customs duties are payable, it is the recipient’s responsibility for paying this duty. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. London Tea Exchange cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection. The same regulations apply for goods that are returned.

LARGE/BULKY INTERNATIONAL DELIVERIES:

For particularly large orders, please contact our Customer Services Team via email at info@londonteaexchange.co.uk

REFUND POLICY:

If you are not completely satisfied with any item purchased, orders can be cancelled at any time within 5 working days from the date of purchase*. However, certain purchases cannot be cancelled or refunded, these include:

(a) Products that have been clearly personalised.

(b) Products that are perishable or have been opened, including all teas, infusions and food products.

(c) Any glass products.

(d) Any products that have been purchased at a discounted sale price.

*Please note that Saturdays, Sundays and public holidays are not included in working days.

Products must be returned at your own expense. Please ensure that the product is returned in the same condition they were purchased in. Due to safety and hygiene reasons, we reserve the right to refuse the return of products opened, damaged or missing any tags or documents. All cancellations will be refunded within 30 days from the date of notification. If you would like to cancel your order, you must immediately notify us in writing at info@londonteaexchange.co.uk

RETURNS OF DAMAGED GOODS:

London Tea Exchange will do their utmost to provide high quality goods. However, on occasion, items may need to be returned. Upon receipt of damaged or faulty products, please notify us immediately via email along with a brief description. On return, the item will be examined and decided whether it is eligible for a replacement. Returns and refunds are governed by the following clauses:

1.1 For goods received which do not match those that you ordered, you should inform us within 2 working days. You will be given the option to have the goods replaced with those ordered, (if available), or to be refunded through the payment method used by you when the goods were purchased.  Replacements will be issued upon our receipt of the returned goods. Goods must be returned in their original condition with all packaging and documentation. The original packaging does not need to be unopened. Refunds will be issued no later than 30 calendar days after receipt of the returned goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

1.2 For any products damaged in transit and the damage is apparent on delivery, you should specify on the delivery note that the goods have been damaged. To return the damaged goods, please contact us within 24 hours. London Tea Exchange takes responsibility for paying shipment costs.  You will be given the option to have the goods replaced or to be refunded through the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. Refunds will be issued no later than 30 calendar days after receipt of the returned goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

We request that if goods appear substantially damaged on delivery then customers should refuse the goods and sign the courier manifest as damaged on delivery, ‘item refused’. In the instance the goods appear superficially damaged (i.e. the packaging looks damaged), please accept the goods and sign the courier manifest as ‘damaged on delivery’.

Please be aware that we may request photographs of the item(s) in question so we can assess the fault/damage and proceed to investigate the matter with the courier and packing service.

RETURNS ADDRESS:

All authorised returns should be sent to the following address:

London Tea Exchange
232 Brick Lane
London
E2 7EB
United Kingdom

NOTICES:

Notices required in writing should be sent to 232 Brick Lane, London E2 7EB or via email at info@londonteaexchange.co.uk. If we need to notify you of anything, we will do so by posting to the e-mail or postal address you provide during the order process. Notices will be deemed ‘received’ 24 hours after the e-mail is sent or three days after the date of posting.


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